Privacy Policy
Effective Date: November 24, 2025
This Privacy Policy explains how M L Brown handles your personal information in compliance with UK GDPR.
1. Who We Are (The Data Controller)
M L Brown is the data controller, located in East Sussex, offering nationwide service. You can contact us via email at contact@mlbrown.co.uk or phone/text at 07793866162. An ICO registration number is required if you process personal data.
2. Information We Collect
We collect information needed for our services, including contact details, identity information, and case-related details you share. We also gather communication records and website usage data through our contact form and analytics.
3. How We Use Your Information
Your information is used to provide McKenzie Friend support, communicate, maintain records, process payments, and meet legal requirements. We do not sell or share your data for marketing.
4. Lawful Basis for Processing
We process data based on contractual necessity, legal obligation, and legitimate business interests. Consent may be used for specific activities like publishing anonymised feedback. Special category data is processed within the legal support context and with explicit consent when needed.
5. Data Storage, Security, and Retention
We use security measures to protect your data. Data is kept as long as necessary, usually for 2 years after a case closes, unless law requires longer.
6. Third Parties We Share Data With
Data is shared only when necessary and with your consent where appropriate, such as with payment processors, venues, legal/regulatory bodies, or other McKenzie Friends with your explicit permission.
7. Your Rights Under UK GDPR
You have rights including access, rectification, erasure, and objection to processing. We will respond to requests within one month.
8. Cookies
Our website uses cookies for analytics to improve user experience. You can manage cookies in your browser settings.
9. Complaints
Please contact us first with concerns at contact@mlbrown.co.uk. You can also contact the Information Commissioner’s Office at eco.org.uk or 0303 123 1113.
10. Changes to This Privacy Policy
This policy may be updated, with the effective date at the top reflecting changes.